At M Jackson & Son, our dedicated care starts the moment you pick up the phone and call us. We can provide the very best tailored service and personal care for you, your family and your loved ones. Looking after bereaved families is a very special responsibility - one we take very seriously. We understand that what we do for you in your time of need can make a big difference. We guide each family through the decisions and choices they will need to make in the appropriate way. Once we take your loved one into our care, they will remain with us right until the day of the funeral. We can even offer each family member the private time they need to see their loved one at our chapel - offering weekend or evening hours at no additional cost.
Being a family business means a lot to us, having the ability to spend the time with our clients means more than anything. The care and compassion offered by us is, we believe, unrivalled in the city. Funerals are very personal and meaningful events that affect people’s lives in many ways. The best way to serve YOU is by remaining answerable to you and not some distant, faraway board of directors whose only care is profit.
What to do when someone dies
This can be a traumatic time for members of the family. More often than not, death is preceded by an illness so take comfort in the fact that your loved one is no longer suffering. Death usually happens either at home, in a hospital or care facility.
Death at home
First call the family doctor, if you are by yourself call a friend or neighbour to sit with you while you wait. If the death was expected the doctor will issue a medical certificate showing a cause of death. They may also advise on how to register the death. Once the doctor has been you can then call a funeral director who will take the deceased into their care and begin to make arrangements for the funeral.
Death in Hospital
If death is again expected then the process is similar to that above with the hospital issuing a medical certificate. The deceased will be kept at the hospital until you instruct your chosen funeral director.
Unexpected or sudden death
Under these circumstances, the procedure will change. The death must be reported to the Coroner's Office. The Coroner's responsibility is to investigate the cause of death and may take one of several actions. They could decide that due to circumstances, no further action is required and you can register as normal, however, they may decide that a post-mortem is needed to investigate the death further. This can take some time and may delay the making of any funeral arrangements. You can contact your chosen funeral director who will then liaise with the Coroner's Office. Once given permission by the Coroner, you can proceed with the arrangements.
Registering the death
You are required to register the death within five days. Officially you can use any register office but to minimise any delay, it's best to use the one in the local area where your loved one died. Most register office's work on an appointment system so please book before you go. Wolverhampton's number is 01902 551 234.
When registering the death, you will need to take with you:
It will also help if you have the following details of the deceased:
In return, the registrar will give you a certificate for burial or cremation (known as the Green form) which must be given to the funeral director as soon as possible as the funeral cannot go ahead without this. Also, they will provide a certificate of registration of death (which should be completed and sent off if the person was in receipt of a pension or benefits), various papers and help leaflets and of course the death certificate. These are usually provided free of charge but there may be a charge for extra copies if required.
Being able to trace my families' history in the funeral business back over sixty years, I am proud to follow in my father's footsteps. After gaining a wealth of knowledge and experience our funeral home was opened in 2014. After passing various inspections our application to join a recognised funeral standards authority S.A.I.F was approved. The standards set by the authority were met and exceeded by us and our promise is that our standards and service will never be compromised by putting gain over the needs of our clients.
While understanding the need for tradition and respect we have tried to make the experience of visiting a funeral home a more welcoming one. We have a comfortable and light reception area, a private arrangement room; that can easily accommodate a family, beautifully appointed Chapels of Rest along with the necessary areas required for caring for the deceased. There is a large private car park off the main road and along with this all areas have been made easily accessible for the elderly or disabled.
The community in which we work is important to us. We are local people ourselves and work closely with several good causes and charities to help enhance other peoples well-being.
Our staff all have many years of experience in caring for families. I and my wife Debbie are on hand 24hrs a day. Our funeral staff are on hand on the day of the funeral to offer any help or assistance that may be required.